Cancellation Policy

1. Summary

This Cancellation Policy explains how to cancel a ShiftKumo trial or subscription and what happens next. It forms part of our Terms of Service.

2. Cancelling during the free trial

Every plan starts with a 1-hour free trial. Nothing is charged at sign-up (US$0 / ¥0). Exactly 1 hour after the trial starts, the full price of the plan you selected is charged to your card, unless you cancel before the hour ends.

1. Sign in to ShiftKumo.
2. Go to Settings → Billing → Cancel trial.
3. Your trial is cancelled instantly. You are not charged, and you receive a cancellation confirmation by e-mail.

If your card issuer placed a temporary authorization hold when you signed up, it is released automatically.

Cancelling in the app takes effect immediately, so it is the safest way to cancel during the trial. If you e-mail us to cancel during the trial and the hour runs out before we process your message, we will refund that charge in full.

3. Cancelling a paid subscription

In the app

1. Sign in to ShiftKumo.
2. Go to Settings → Billing → Cancel subscription and confirm.
3. We e-mail your cancellation confirmation immediately.

By e-mail

Send an e-mail to support@shiftkumo.com from your account e-mail address with the subject "Cancel subscription". We process e-mail requests during support hours (Monday to Friday, 9:00–18:00 JST, except Japanese public holidays) and confirm by e-mail. To be sure your cancellation takes effect before your renewal date, cancel in the app or e-mail us well before that date. If a renewal is charged before we can process your e-mail, it is covered by our 30-day money-back guarantee.

4. When cancellation takes effect

Cancellation stops all future renewals straight away. You keep full access until the end of the billing period you have already paid for, and then your subscription ends. Cancelling does not, by itself, refund the current period. If your most recent payment was made within the last 30 days, you can also ask for a full refund (see Section 10).

5. No cancellation fees

There is no cancellation fee and no early-termination charge on any plan, whatever its length. You will never be charged for cancelling.

6. Automatic renewal and reminders

Until you cancel, your subscription renews automatically at the end of each billing period, at your current plan's price (if you switch plans in Settings → Billing, the new plan and price apply from your next renewal), and is charged to the card on file. Our plans and prices are:

• We e-mail a receipt for every charge.
• For plans of 12 months or longer (Annual, 2-Year and 3-Year), we send a renewal reminder e-mail 7 days before the renewal date.
• We announce any price change by e-mail at least 30 days in advance. The new price applies only from your next renewal, so you can cancel before then.
• To avoid the next renewal, cancel at any time before the renewal date.

7. Cancellation confirmation

We e-mail a cancellation confirmation to your account e-mail address immediately. Keep it for your records. If you do not see it, check your spam or junk folder. If it is not there either, contact us so we can confirm that your cancellation went through.

8. What happens to your data

• You can export your data to CSV or Excel at any time, including hours for payroll.
• After your subscription ends, we keep your workspace data for 30 days so you can reactivate or export it.
• After those 30 days, your workspace data is permanently deleted and cannot be recovered.
• We keep billing records for as long as tax law requires (up to 7 years), as our Privacy Policy explains.

9. Reactivating your subscription

• Before your paid period ends: if you cancelled by mistake, contact us and we will help you keep your subscription running.
• Within 30 days after it ends: your workspace data is still there. Sign in and start a new subscription, or e-mail us and we will help. A new billing period starts at the current price of the plan you choose. One free trial is available per customer and per business, so reactivating does not include a new trial.
• More than 30 days after it ends: your previous workspace data has been deleted, but you are welcome to start a new subscription.

10. Cancellation and refunds

Cancelling and getting a refund are two different things:

For details, see our Refund Policy.

11. When we may end a subscription

In limited cases, such as a material breach of our Terms, a payment that is not completed or a legal requirement, we may suspend or end a subscription as our Terms of Service describe. If we ever stop offering ShiftKumo entirely, we will give you at least 30 days' notice by e-mail so you can export your data, and we will refund any prepaid fees for the unused part of your billing period.

12. Contact us

If you need help cancelling, e-mail support@shiftkumo.com. We give a first reply within 1 business day (Monday to Friday, 9:00–18:00 JST, except Japanese public holidays), in English or Japanese.