Questions before you buy
Plans, features, onboarding and whether ShiftKumo fits your team.
Subject: “Sales question”
Email usContact
Contact us
One inbox for everything, answered by real people in English and Japanese. Use the suggested subject line so your message reaches the right person faster.
What can we help with?
Technical support
Help using ShiftKumo, account access and troubleshooting.
Subject: “Support request”
Email usBilling
Invoices, card charges, plan changes and payment methods.
Subject: “Billing question”
Email usRefunds
Request a full refund within 30 days of any charge — no questions asked.
Subject: “Refund request”
Email usCancel a subscription
Stop renewal by e-mail from your account address. No cancellation fee.
Subject: “Cancel subscription”
Email usPrivacy requests
Access, correction and deletion requests. For opt-outs, use the subject “Do Not Sell or Share”.
Subject: “Privacy request”
Email usLegal & copyright
Legal notices and copyright (DMCA) notices.
Subject: “Copyright / DMCA notice”
Email usAccessibility
Report a barrier or request content in an alternative format.
Subject: “Accessibility”
Email usProduct feedback
Ideas, feature requests and suggestions for ShiftKumo.
Subject: “Product feedback”
Email usSend us a message
This form opens your e-mail app with your message ready to send to support@shiftkumo.com.
Company details
- Company
- AVERCYN GLOBAL INC
- Product
- ShiftKumo
- Business
- Development and operation of ShiftKumo, a cloud-based employee scheduling service (SaaS)
- Address
- 1660 LINCOLN STREET, DENVER, CO 80264, USA
- support@shiftkumo.com
- Website
- shiftkumo.com
- Support hours
- Monday–Friday, 9:00–18:00 JST (UTC+9), excluding Japanese public holidays
- Languages
- English and Japanese
Response times
- General, sales and support
- Within 1 business day
- Billing and refunds
- Confirmed within 1 business day, processed within 3 business days
- Privacy requests
- Within 30 days (opt-out and limit requests within 15 business days)
- Accessibility feedback
- Within 5 business days
- Product feedback
- Within 5 business days